Skill Up Terms and Conditions
When you make a booking with Skill Up Camps, we enter into an agreement which is based on our booking conditions as well as other information contained within our FAQs. It is important that we know what to expect from each other and that we are transparent. No amount of words, however, are as effective as a good, open and honest relationship - that's what we want with you. Your expectations should be high, and we’ll always aim to exceed them. If things go wrong, for any reason, we’ll work hard to put them right - quickly and effectively. You can discuss your booking us on at info@skillupcamp.com or on 07715546638. Once you have ticked the box to accept our terms and conditions, and have submitted your booking then you are agreeing to our terms below.
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1. PAYMENT TERMS AND BOOKING CONFIRMATION
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1.1. The agreement between you and Skill Up Camp will commence when payment is made, and is when these booking conditions take effect from. The agreement is between Skill Up Camp and the person who made the booking. If this person is not the parent or guardian of the child(ren) attending then it is your responsibility to ensure they understand these booking conditions.
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1.2 You are agreeing for your child/ren to participate in the activities offered by Skill Up Camp Ltd in July 2024 at Hornsby House – with activity/ies, timing, dates and price having been selected through the booking process and understand this is what you are agreeing to pay for.
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1.3 Your booking confirmation will include what you have booked, please check it, including the dates, activity and child details.
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1.4 We accept payment by all major debit and credit cards and PayPal.
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2. CHILDCARE VOUCHERS
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2.1 We are really sorry that we cannot yet accept childcare vouchers but will be able to in future.
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3. PRICING, DISCOUNTS & OFFERS
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3.1 All discount codes must be applied at the time of booking and cannot be applied retrospectively.
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4. BOOKING AMENDMENTS AND CANCELLATIONS
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4.1 We’re a small camp with very limited places and a start date less than 28 days away. In order for to provide the very best provision for your children, we regret all bookings are non-refundable and non-transferrable at point of booking.
4.2. If your child is absent for any reason from camp you are unable to claim a refund or credit note for part of or the full cost of the days missed.
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5. PROGRAMME & ACTIVITY AMENDMENTS
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5.1 The sample timetable can change therefore if you are booking individual days, we cannot guarantee specific activities on specific days.
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5.2 We always make sure that our website and advertising reflects our activity programme. However, activities are subject to alteration due to weather or operational factors beyond our control and we reserve the right to substitute alternative activities of reasonably equal or better standard without prior notice or liability and without any alteration to the price.
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5.3 Specialist activities are subject to minimum numbers and availability. We reserve the right to withdraw or substitute any of these services where we consider there are insufficient numbers to reasonably facilitate them.
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6. YOUR RESPONSIBILITIES
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6.1 Participation in activities requires individuals to be in good health and have a reasonable basic level of fitness.
6.2 You will be required to complete the ‘child information questions’ at time of booking. This must be completed before we can accept your child at camp.
6.3 Skill Up Camp aims to be entirely inclusive, and will endeavour to accommodate children with specific needs and/or medical conditions. To do this we need to know the requirements of our children so that we can provide the best possible service and care for them. Full and accurate information about the child’s DOB, medical, physical or behavioural needs, or any other additional needs must be provided before we can accept your child at camp. Please contact us to discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities on camp within the staffing ratios provided for their age group. Please note, we cannot provide 1:1 support.
6.4 To help prevent the spread of illness/disease, children must not attend camp if they are ill or infectious or been in contact with someone who has recently been diagnosed with an infectious illness/disease. If we deem your child too ill to attend the camp or club, especially where we feel their illness may be contagious, we reserve the right to send them home or cancel their booking.
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6.5 Skill Up camp promotes a respectful environment and if a child’s behaviour begins to impede this, it will not be tolerated. Any negative and inappropriate behaviours such as bullying, aggression or disruption, will be dealt with with zero tolerance. Children displaying these behaviours repeatedly may be excluded from activities and/or camps or clubs. No refund will be given for the day of exclusion and any further days booked. Collection would be entirely at the responsibility and expense the parent to whom any costs for damage and other expenses incurred would also be charged.
6.6 Late Collections: Skill Up Camp is only registered to have children onsite between 0800 and 1800. Any children collected after 1800 will be charged a late pick-up fee of £20 for every 15 minutes after 6pm to cover the additional staffing cost. Please note that we may exclude a child or children for persistent late collection.
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7. COMPLAINTS
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If any problem is experienced between the arrival date and the departure date the matter should be immediately reported to the Camp Manager to allow us the opportunity to rectify any problem raised. If it is not resolved you should write to us within 28 days of the your child’s final day and we will endeavour to find a satisfactory solution.
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8. LIABILITY
Skill Up does not accept any liability for personal injury or sickness, or the death of any person, unless directly caused by the proven negligence of the company or its staff.
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9. PERSONAL PROPERTY
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9.1 You and Your Child must take all appropriate measures for the protection and security of any valuables, or other personal possessions.
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9.2 We accept no liability for loss or damage to valuable, or personal property unless such loss or damage is proven to be due to our negligence or that of our employees.
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9.3 If any personal possessions are missing when your child leaves camp please let the Camp Manager know about immediately as there may still be time to find the missing property before camp closes down. Expensive and treasured items should not be brought to camp.
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9.4 We want to encourage a screen-free environment and help nurture new interests and passions in children. We therefore have a strict no mobile phone policy.
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10. FORCE MAJEURE
We shall not be liable for any delay in performing or failure to perform any obligation (including auctioning any alteration or cancellation) due to any cause beyond our reasonable control including strikes, lock-outs, labour disputes, shortages of personnel, act of God, war, riot, civil commotion, terrorism, malicious damage ,threats to safety, compliance with any law or governmental order, rule, regulation or direction, accident, environmental contamination, pandemic outbreak of disease, breakdown of plant or machinery, fire, flood, storm, difficulty or increased expense in obtaining workmen, materials, goods or raw materials in connection with the performance of this agreement.
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11. PHOTOGRAPHY, MARKETING AND THE INTERNET
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11.1 To ensure that our marketing materials give an accurate and honest impression of our camps, we will use images of children attending previous camps in our marketing. If you do not wish images of your child to appear in our future marketing materials, please inform us via the booking page prior to the arrival date so that we can ensure that your child is not included within any photographs which may later be used for marketing purposes.
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11.2 Inappropriate use of or sharing of images or videos taken at camp is not permitted and may result in your child being excluded from camp.
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12. CHILD PROTECTION
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Skill Up Camp has a legal obligation to report any suggestion of child abuse or neglect and will do so immediately.
13. DATA PROTECTION
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Personal information requested during the booking process is held digitally via our booking system and used by us in connection with the booking.
To process your booking, we need to collect personal details about you and your children. We will treat it as confidential and keep it secure, complying with all relevant UK legislation. We will use your email address and telephone number to contact you with information that relates to any bookings that you make and any information that we might need that relates to the welfare of your child.